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How We Deliver

We stay accountable
after go-live.

Go-live is the end of phase one — not the finish line. Shelorve stays responsible for the systems we build through Application Managed Services: monitoring, improving, and evolving them as your business changes. The same team. The same understanding of the architecture. The same accountability for outcomes.

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Post-go-live Monitoring Incident Response Continuous Improvement Release Management FinOps Defined SLAs 12-Month Minimum

Our Commitment

Go-live is the beginning
of the real test.

Shelorve treats go-live as the end of phase one — the beginning of the phase where the system is under real load, processing real transactions, being used by real people who find the edge cases no testing suite anticipated.

Application Managed Services is not a support contract bolted on after the project closes. It is a continuation of the delivery engagement — with the same team, the same understanding of the system architecture, and the same accountability for outcomes.

AMS clients receive proactive improvement, not reactive support. The engagement evolves as the business does — structured quarterly reviews, a prioritized improvement backlog, and a named Shelorve team that stays accountable for how the system performs over time.

  • Same team, same accountability

    The engineers who built the system manage it. No handover to a generic support team reading documentation for the first time.

  • Defined SLAs per engagement

    Response and resolution SLAs scoped to the specific system and business criticality — not a generic template applied to every client.

  • Quarterly structured reviews

    Performance, cost, reliability, and business alignment reviewed every quarter — producing a prioritized improvement backlog, not just an incident report.

  • Minimum 12-month engagement

    AMS requires deep familiarity with the system — its failure modes, its seasonal patterns, its operational quirks. This takes time to build properly.

What We Deliver

What AMS looks like in practice

Four capabilities embedded in every AMS engagement — proactive by design, not reactive by default.

Monitoring and Incident Response

Production monitoring with defined SLAs, automated alerting, and incident response. Shelorve monitors the systems we build with the knowledge of how they were designed — faster diagnosis and faster resolution because we know where the risks are. We built the risk map before we wrote the first line of code.

Typical SLAs: 15-minute response for P1 · 1 hour for P2 · 4 hours for P3

Continuous Improvement

Every quarter, Shelorve conducts a structured review of the systems under management — performance, cost, reliability, and alignment to current business requirements. This produces a prioritized improvement backlog. AMS clients receive a continuous improvement program. Not a reactive support service that fixes what breaks and nothing more.

Quarterly structured review · prioritized improvement backlog · named team

Release Management

Ongoing releases, patches, and feature additions managed with the same quality standards as the original delivery. Every change goes through the CI/CD pipeline. Every release is tested. The system does not degrade over time because of uncontrolled changes that bypass the quality gates established during delivery.

CI/CD pipeline · tested releases · quality gates maintained post go-live

FinOps and Cost Optimization

For AWS environments under management, Shelorve conducts quarterly FinOps reviews — identifying waste, rightsizing resources, reviewing reserved instance coverage, and implementing savings plans where appropriate. An unmanaged AWS environment typically grows at 15–25% annually without corresponding business value growth. AMS clients consistently reduce AWS spend year-on-year.

Unmanaged AWS typically grows 15–25% annually · AMS clients reduce year-on-year

How AMS Works

Three phases. One continuous commitment.

01

Stabilization

Intensive monitoring of the newly live system. Incident patterns are identified and resolved. Operational runbooks are built. The team builds the muscle memory of how this specific system behaves under real conditions — the knowledge that makes every subsequent quarter faster and more effective.

02

Optimization

Quarterly structured reviews. Prioritized improvement backlog delivered in managed releases. FinOps reviews reducing AWS spend. Performance and reliability trending upward. The system is not just stable — it is improving. Feature additions managed through the same quality gates as the original delivery.

03

Evolution

The AMS engagement evolves as the business does. New requirements are assessed against the current architecture. The system grows with the business rather than accumulating technical debt. At renewal, the scope is reviewed and adjusted — the engagement is never a fixed contract that stops reflecting what the business actually needs.

30%+
reduction in support costs Driven by proactive monitoring and optimized workflows
Reduced incident
volumes Through preventive maintenance and continuous monitoring
Continuous performance optimization Ensuring sustained efficiency over time

Application Managed Services · Common Questions

What enterprise leaders ask us
before they engage AMS

AMS is offered at the close of every Shelorve delivery engagement. It is not mandatory — clients can choose to transition management internally. However, most enterprise clients benefit from Shelorve retaining accountability for at least the first 12 months post-go-live. The systems are most vulnerable in that period, and the team that built them is the team best positioned to support them.
SLAs are defined per engagement based on the criticality of the systems under management. Typical response time SLAs range from 15 minutes for P1 incidents to 4 hours for P3. Resolution time SLAs are defined separately and reflect the complexity of the system. We do not offer generic SLA templates — every AMS contract is scoped to the specific system and business requirement.
Yes, in defined circumstances. Shelorve will conduct a structured technical assessment before agreeing AMS scope for any system we did not build. If the system has significant quality, architectural, or undocumented dependency issues, we will scope a remediation program before taking on ongoing management. We will not accept accountability for a system we do not fully understand.
Twelve months. Application Managed Services requires investment in deeply understanding the system — its quirks, its failure modes, its seasonal patterns. A shorter engagement does not provide enough time to deliver meaningful continuous improvement or to build the operational knowledge that makes AMS genuinely valuable.
AMS is designed to complement internal IT teams, not replace them. Shelorve retains accountability for the systems we have built and manages the specialist capabilities — AWS architecture, ML model health, Salesforce configuration — while the client's internal team handles business-as-usual operations. The boundary is defined clearly at the start of the AMS engagement.
For AWS environments under management, Shelorve conducts quarterly FinOps reviews — identifying waste, rightsizing resources, reviewing reserved instance coverage, and implementing savings plans where appropriate. An unmanaged AWS environment typically grows at 15–25% annually without corresponding business value growth. AMS clients consistently reduce AWS spend year-on-year through proactive cost management rather than reactive spend reviews.

How We Deliver

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How We Deliver Quality Engineering

Test automation · CI/CD · defect analysis · performance testing

 How We Deliver Staff Augmentation

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Post-go-live accountability · monitoring · continuous improvement

How We Deliver Program Governance

Milestone tracking · risk management · reporting
Application Managed Services

Already at go-live?
The real work starts now.

Tell us about the system you need managed. We will tell you what AMS scope makes sense, whether Shelorve is the right partner for it, and what the first 90 days would look like.

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